Your email is about to get a lot better

Overview:

We view privacy and security as the most critical components of what we do, and our commitment to them is woven into the business of the company. Every action we take with your data is guided by our core principles.

Our core principles:

1. We will never sell your data.
2. We will never provide your data to 3rd parties unless you tell us to do so.
3. We are transparent about data collection and usage and collect only the information necessary for the application to function and to monitor that function.
4. We rigorously monitor access to data, and utilize multiple technical means to secure it.

In more detail:
1. We will never sell your data
There’s a saying in Silicon Valley, “if you’re not paying for something, you’re the product.” We charge for our products to make sure there’s no temptation to turn our users’ information into a revenue stream, and that our interests are 100% aligned with keeping your data safe and out of the hands of 3rd parties. Not only do we commit on paper to never selling your data, we have made it so that the company fails if we do so.

2. We will never give your data to 3rd parties unless you tell us to do so.
You may ask us to integrate with 3rd party services to make Emmerge even more useful to you. If so, no data will be transmitted to those 3rd parties that’s not necessary to make the requested integration function, and no integration will be made without explicit permission on the part of the user or the user’s organization. Anonymized analytics may be collected by 3rd party services on our behalf, as outlined in section 3.

Some exceptions to this apply, including:

• If your email account is one that legally belongs to a 3rd party (such as an employer) and they have the right to access and or control your account.
• If we believe in good faith that we are legally required to do so to comply with laws or lawful demands.
• If we believe in good faith that we must disclose information to protect the security, safety, privacy, and or property of the company or other users, including the prevention of fraud.
• If there is a change in corporate ownership structure that requires information disclosure, though this disclosure will be subject to the existing terms and conditions between Emmerge and its users.
• If we utilize a vendor or other 3rd party to provide specific services on our behalf. However, any of these vendors or 3rd parties will be subject to similar privacy restrictions as the ones outlined herein.

3. We are transparent about data collection and usage, and collect and retain only the information necessary for the application to function and to monitor that function.
Emmerge indexes, speeds delivery of, and threads information in your email account on your behalf. This requires that we securely retrieve your incoming and outgoing messages, their associated attachments, contacts, calendar information, and related data and or metadata. We only ingest that which is required for the application to function, and have implemented strong safeguards (as indicated in #5) to ensure that data is protected. This information may be securely stored and indexed on our servers before being encrypted and delivered your client-side application. Some of this information may also be stored on your local device.

Any information from your email accounts will never be used to market to you or target marketing to you. The information you provide Emmerge when you set up an account, including your registration email address and name, may only be used to provide you with notifications, to request feedback, or to deliver information about Emmerge and its services.

We use multiple technologies, including cookies and server-based storage, to remember your settings, analyze the use of our site and our products to ensure the functionality of the application and its ability to deliver on its promises, and secure both our site and products against malicious acts. Examples of data collected as part of these activities may include your IP address, the time you spent on site or in the application, or the pages you viewed. This information is used either on your behalf or is aggregated and used anonymously except where necessary to prevent illegal or nefarious activity.

4. We will rigorously monitor access to data, and utilize multiple technical means to secure it.
Access to all systems that store and collect user data is extremely limited, and guarded by multiple forms of authentication and active monitoring. No person at Emmerge will ever read your email or view any of your personal data unless we are requested to by the user.

Support:

If issues arise with application performance, you may contact Emmerge for support. To provide this to you, we may require your name, email address, and potentially other authentication mechanisms. Should any problems occur that would require our access to your mailbox or to other personal data, we will only attempt to address these problems with your explicit permission, and only when absolutely necessary. Auditable logs of such access will be maintained, and access will only be granted to specific personnel.

Questions:

Is Emmerge available in my country?
Emmerge is intended for use by United States residents, and our data collection and storage mechanism are in the United States. Should you reside outside the US, when you access Emmerge you consent to the collection, transfer, usage, storage, and disclosure of your information as described by this Policy and as governed by United States law.

Will you delete my data if I close my account?
Yes, we will delete your emails and associated data. Information that is shared with other users of Emmerge will remain in the system, as will any information we are required by law to retain.

Are there any other restrictions?
Yes. Emmerge users must be over the age of 13.

Will you change this Privacy Policy?
Though we retain the right to amend this privacy policy as necessary from time to time, we are fully committed to our core principles as outlined above.

When did you last change this policy?
This policy went into effect, February 1, 2015.